Today, companies insist on certain technological standards for their workforce because companies are legally and ethically responsible for all information coming from their computers, fax machines, Blackberries, cell phones, etc. But beyond legal compliance issues, to create true business credibility your technical etiquette skills must match or exceed your personal etiquette skills when dealing with people.
People judge your character by the civility levels and basic manners you exhibit in any face-to-face interaction as well as the technological interactions they have with you. For example, you can have impeccable etiquette skills when you are around people, and you can treat all people with dignity and respect when in your presence. However, if you don’t answer phone calls or emails, or if you forward a barrage of inappropriate jokes with unsolicited email attachments to someone, your character will be in question and you may end up in danger of losing your character. to be considered a superficial charmer.
* Your cell phones do not ring at inappropriate times and places.
* You avoid loud, one-sided telephone conversations in public.
* You NEVER provide confidential information about company activities by cell phone, text message, instant messaging or e-mail.
* You silence your audible ringtones such as songs or sounds.
* You avoid checking, reading and sending instant messages and emails on laptops or Blackberries during business meetings.
* You never send emails using CC function instead of using BCC function thus exposing everyone in the list.
* You avoid excessive use of the “reply to all” feature in emails instead of selecting a specific targeted list for those who will receive the email.
* You are very careful not to use emotional language or threats in text messages, instant messages or emails such as “If I don’t receive this report within an hour, your job is at stake” .
* You avoid the misuse of emoticons such as:>} in instant messages or emails.
* You prevent shorthand abuse for those unfamiliar with your shorthand terms, such as LM for message left or NW for next week.
Behaviors demonstrate levels of confidence in business. Sometimes it’s best to talk less and raise your level of decorum to deepen relationships with clients and associates.