Since the start of the global pandemic, many columns have been devoted to the inevitable increase in working from home. No business could have foreseen a situation in which the majority of its workforce would have to work from home for months.

Even before many companies were forced to make (and help) their employees work from home due to COVID-19 restrictions, we noticed a clear trend towards the emergence and spread of the concert economy. Consultants and freelancers have carried out numerous projects and campaigns in various organizations and industries.

Most countries make an effort to immunize their citizens, and it stands to reason that people are slowly starting to return to their “regular” offices. This means that companies must once again respond to new realities in workforce behaviors and put in place IT tools and infrastructure that enable employees to do the job equally well at home, in the office and on the job. outside.

End-user computing (EUC) is digitally transforming

Although many businesses, large and small, have embraced digital transformation, the successful implementation of these technologies at all levels presents challenges. The workforce needs to be adequately equipped to keep supply chains, the product line moving, and to provide efficient customer service as usual.

Companies that do not risk falling behind, and a rushed implementation process can leave employees with insufficient training to benefit from the transition.

The disruptive post-pandemic future

That said, a 2020 McKinsey survey of 800 executives worldwide suggests that workplaces and businesses face a disruptive post-pandemic future due to accelerated (and ad hoc) digitization and automation. Indeed, many companies have been forced to speed up the implementation of technologies that allow employees to work remotely.

The post-pandemic workplace

This now from home, now-from-the-office the work culture could become the norm in the future is neither the responsibility nor a potential concern for the end user.

The employees and freelancers who make up today’s workforce simply expect to be able to use the devices, apps, and software they love and are comfortable with, they want to work on time.

They don’t care about the obstacles or complexities posed by the company’s IT architecture.

It is up to CIOs, CTOs, and other IT managers in your organization to ensure that they are able to use the devices and applications they choose and have enough flexibility to complete the tasks at hand.

The answer is end user computing.

What is End User Computing (EUC)?

Simply put, EUC is an umbrella term used to describe scalable technology used by IT teams. Technology enables end users to access desktops, applications and data within an organizational setting.

The larger ecosystem includes apps, mobile devices, cloud interfaces, laptops, smartphones, wearable devices, and more. It is basically any software and hardware that businesses and their employees use in their day-to-day work. This includes making it easier for non-coders to develop and use simple applications without the help of the core IT team.

In short, IT and network technology are used to securely connect and share data between employees and stakeholders, both internally and externally.

How is the EUC implemented?

There are two ways that organizations can implement end-user computing:

On-premise data centers

Large businesses and organizations have in-house data centers that can allow their employees to connect using their own devices from anywhere, using a virtual desktop infrastructure (VDI) setup.

VDI uses virtualization and hyper-convergence technology to create desktop images called virtual machines (VMs) and deliver them to end-user devices when they connect to the corporate data center.

Each virtual machine is assigned a set of data, applications, storage, and computing power that the user needs to perform their tasks, depending on their role.

On the cloud

For leaner organizations that do not need full control over their resources, it is easier to access the equivalent of VDI through a public, private or hybrid cloud infrastructure.

Desktop-as-a-Service (DaaS) lets you access your AWS, Google Cloud, or Microsoft Azure applications through a simple HTML browser, as well as integrate with SaaS, IaaS, and PaaS resources from popular cloud providers.

This means that users only need a WiFi connection and a browser compatible device to access their favorite apps and keep working without any issues.

Why EUC stands for business transformation

Many companies are comfortable with the public cloud and the SaaS model that allows their users to connect basic devices to their networks. In addition, these solutions are inexpensive and scalable.

However, the new models of EUC with VDI and DaaS ensure increased security, interoperability with legacy applications and infrastructure, as well as identity management and a consistent user experience from any location or through any connection. From a power user perspective, it offers the DevOps triad of continuous integration, continuous delivery, and continuous deployment.

Here are the specific advantages:

More freedom for employees

Traditionally, the work computer and its capabilities were controlled and restricted. People were rarely able to change the personalization settings or install the apps they wanted. In contrast, EUC gives employees more flexibility in the form of software, hardware, content formats, data access and query capabilities.

This flexibility allows employees not only to do their jobs better, but also to connect with each other as well as with customers.

Bring your own device (BYOD)

BYOD is natural change to user-centric computing, providing a seamless connection between the personal and professional lives of employees. EUC allows employees to use their favorite devices and, as a result, operate more comfortably and practical technological environment. They can better utilize their expertise with the technology of their choice while saving your business from spending more on new devices.

Today, BYOD is not only popular in businesses; Many schools, hospitals, and government agencies are also starting to cut costs and digitize faster this way.

A more mobile workforce

A study by FlexJobs found that 96% of employees wanted to have some form of remote work even after the pandemic was over. In addition, they use at least a laptop and a mobile device to access their work remotely.

While this means IT teams may have to adapt to new realities and challenges in configuring and controlling endpoints, EUC technology is advanced enough to accommodate hardware independent device management. With granular policy enforcement, you can install and configure devices remotely in minutes to ensure that your staff has maximum uptime.

Centralized management

With more and more desktops, both virtual and real, and mobile devices connecting from various locations, your IT teams might be excused for worrying about loss of control. You not only have to manage users in different geographies, but also with hardware / software configurations and unsecured connections to boot.

EUC, however, allows administrators to manage these devices from a single, unified interface. It allows the installation of applications, updates and security patches with a few clicks or automated API calls. Plus, you can use the same technology to onboard new employees and enforce policies.

The VDI or DaaS management interface allows you to monitor the number and nature of applications installed by users on their devices. You can also add or remove users to optimize the calculation and use of the network during peak periods or during inactivity.

Granular security

Security is of considerable concern in many EUC implementations, given the wide variety of devices involved. As a result, businesses must adapt to meet ever-increasing security requirements.

Measuring security

EUC solutions provide measures such as integrated security or multi-factor authentication to resolve these issues. Companies in the financial, government, or healthcare industry, where data security is a primary concern, can ensure that sensitive data is not stored on users’ devices.

You’d better implement a Zero Trust Architecture (ZTA) model. Make sure all devices and users are authenticated every time they connect to the corporate network, then grant access only when needed.

Final thoughts

the transformation of work culture, as well as technology, will continue to accelerate beyond the end of the pandemic. While adapting to these new standards in the wake of COVID-19 poses a challenge, businesses have the perfect opportunity to reap the enduring benefits provided by EUC software.

Balance user needs with business needs

When you focus on balance user needs with business needs, you are required to quickly reach your business goals. Mix a consistency user experience with security and ease of use will improve both the productivity and creativity of your organization, attracting more users into the ecosystem.

Companies that overcome these transformations by providing a reliable, user-friendly experience for remote workers are more likely to build a stronger brand and improve work-life balance for their employees.

Dipti Parmar

Dipti Parmar is an experienced marketing and technology consultant, helping startups, e-commerce companies and B2B SaaS brands establish thought leadership in their industry, with innovative strategies and digital transformation initiatives. Dipti is also a columnist for leading business and technology publications such as IDG’s CIO.com, Entrepreneur Mag, Adobe’s CMO.com, and Inc. When She’s Not Drinking Her Team’s Blood (Figuratively) , she is busy telling vampire stories to little girls who like the Disney princesses. Dipti also shares his ideas on fashion and lifestyle on StyleFundas.

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