In the latest Agents of Transformation report, Agents of Transformation 2021: An increase in the visibility of the entire stack, 77% of global technicians report experiencing a more complex level during a pandemic as a result of accelerated cloud service initiatives. In addition, 78% mentioned the need to manage legacy and cloud patchwork as a new source of technology diffusion and complexity. (Note: The sponsor of this article sells the AIops / observation tool.)

What is behind these high percentages? A perfect storm of events that continues the rapid growth of complexity.

First, the deployment of cloud services and rapid migration are accelerating initially due to the pandemic and now the recovery of businesses. This led to a lack of design and then too much technology to choose to solve business problems without considering how everything would work.

Second, new types of clouds and technology connected to clouds are growing rapidly. We now need to integrate cloud-based platforms into technology such as state-of-the-art computing, the Internet of Things, artificial intelligence business analysis and insights, and existing traditional systems that cannot be phased out.

Companies will run into a “wall of complexity” soon after deployment when they realize that the cost and complexity of using a complex and widely distributed cloud solution outweighs its benefits. The number of moving parts quickly becomes too heterogeneous and thus too complicated. It is obvious that organizations cannot keep the skills to maintain these platforms. Welcome to the complexity of the cloud.

Many IT companies blame the complexity of developers for new types of options when building systems in multi-cloud installations. However, companies need to enable innovative people to build better systems to build better business. Innovation is far too compelling an opportunity to give up. If you place restrictions on the technology you use just to avoid operational complexity, chances are you’re not the best company.

Security is also becoming an issue. Security experts have long known that a more complex (physically and logically more decentralized and heterogeneous) technology solution has more vulnerabilities. This means a significant risk of a breach or ransomware attack that staff must somehow pass on.

So if complexity is the result of innovation and fast-moving technology that adequately supports your business, how do you stay involved? It’s about smarter working with technology that can remove people from the equation as much as possible. Of course, information technology already handles more systems than they can effectively manage and use. If they haven’t faced this yet, they will face it soon. The solution is abstraction. You need a control panel that sits in front of all types of cloud and other systems and uses automation and artificial intelligence proactively to handle growing complexity without limiting innovation or increasing security risk.

These tools are coming or are here with many types and names. They include visibility support tools like AIops, as well as security management, proactive monitoring, and cross-system orchestration, just to name a few. The tool stack needed to handle complexity is complex, at least initially. There is no magic bullet. Not yet. At first, I doubt that only skilled cloud service engineers will understand the effective use of these tools.

Soon abstraction and automation are not an option. It’s time to explore and use new and emerging tools to match your company’s cloud complex. Do it fast or prepare your company to exit the market.

Copyright © 2021 IDG Communications, Inc.

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