Internal employees can use chat robots in addition to customer requests. Learn about five different applications that deliver incredible business value by streamlining your workflows.
Use AI chat bot instances for internal employees
Chatbots, chat agents, virtual assistants – no matter what you call them, automated chat is more relevant than ever.
The growing presence of chatbots on customer-facing websites has led to quick and automatic responses to most online surveys. However, it is important not to forget the value of chatbots for internal use by employees.
To maximize your support efforts, it is essential to use the right tools. When it comes to matching customer surveys to the right answers, we natural language processing the engine enables Inbenta Chatbot to achieve 90% efficiency by answering customer queries within milliseconds of pressing the Enter key.
As a customer-specific tool, chatbots can effectively reduce support costs, increase customer satisfaction, and increase the number of successful digital transactions. But oh the same artificial intelligence application to use internal users to promote the company’s goals? Absolutely.
In fact, there are several use cases Artificial intelligence chat bots, where each variation application pursues one common goal: improve user experience and efficiency. In other words, to help save time and energy which can be better targeted elsewhere.
1. Chatbots enhance HR support
Reduced effort and time for the task – this is the general standard for the use of artificial intelligence perform tasks more efficiently. According to their basic function, chatbots help us to perform small tasks quickly by answering and solving simple but urgent problems, handling queries such as “How do I run expense reports?” up to the classic “I forgot my password”.
But in this case, the information is not always as accessible as the user would like on their intranet, and when it is, the content they find can be dense and indigestible – solutions can be different by mail, tools can be different from service to another, and so on.
Often the user gets lost in the middle of all these variables and turns to customer support for human resources a double consequence:
- The first user loses valuable time, and
- An escalated situation forces another HR employee to waste valuable time.
To avoid this harmful scenario, internal chat robots can provide immediate response to the majority of intentions expressed by employees. Thanks to the advancement of natural language processing, the user can immediately find the solution that best suits his intentions. Chatbot provides the ability for a customized, accurate response to an employee in seconds, layered by dialog boxes that outline potential conversation paths.
2. Chatbots make it easier for workers to board the ship
> If you’re a leader, you know the word “onboarding” causes tedious, time-consuming administrative hurdles:
- HR forms
- Data entry
- Distribution of tools
- And long, etc.
There are several interfaces where the manager has to provide the same information over and over again – first name, last name, department, etc.
In most cases, this is not the most effective way to enroll a new employee.
Here the chat bots will play with them ability to manage a variety of tools. You save time by delegating these processes to the bot, but securing frustration may be a better point in this particular use case. through a single, user-friendly and easy-to-use interface. By programming the chatbot to register and include a new employee using the API itself, the supervisor only needs to provide the bot with the necessary information through a simple conversation.
3. Chatbots help with daily tasks
There are so many tasks that most employees have to do themselves, and their complexity is low, but overall very time consuming. For example:
- scheduling meetings between multiple employee calendars
- booking of meeting rooms
- transmission times
- ask for free, and so on.
The collective breaks needed to organize, which are taken from work, have a significant effect on concentration and productivity. However, this is precisely a use case that a bot with natural language processing capabilities can handle.
Here, chatbots can allow employees to significantly reduce the processing time for these tasks by doing it for them. As a result, the employee never has to leave their desk or spend time navigating calendars or HR platforms, temporarily removing them from meaningful work.
4. Chatbots prove the source of truth: from taxes to GDPR
Chatbots are also useful during product development, administrative changes, transition periods, and updates related to your employees or workspace.
You may have recently adapted your workflows and policies to accommodate GDPR (General Data Protection Regulation). From 25 May 2018, companies that process (or allow other companies to process) data on EU residents must comply. Naturally, this leads to new internal processes, forms, confusion, questions, and a lack of timely, helpful answers.
This is just one example of a big change – just like the taxes and administrative, fiscal and legal changes that affect your business – that create barriers for your employees and may involve sensitive, critical information about their rights, responsibilities, salaries and membership fees.
These episodes often reflect peaks HR activities. However, increasing the number of new employees to increase support bandwidth is not a smart or feasible answer. By selecting a chatbot utilizes various knowledge bases, it is easy to set up an editorial team to prepare content to anticipate such events. How could it become simpler?
5. Chatbots reinforce physical robots
Finally, a retro-futuristic vision of robots capable of meaningful human interaction has evolved from the scientific literature to the possibility of real life.
Humanoid robots are on the path to becoming more than tricks, and will eventually be used not only for customer interaction but also employee work costs.
Sitting a customer in a restaurant, directing a visitor to a meeting room, joining two employees, a group tour – are endless possibilities where chatbots can be embedded in a physical robot so employees can succeed in the workplace.
Most importantly, the robot-chatbot hybrid strengthens workplace accessibility by increasing the ways you interact with different people. A robot capable of multiple modes of communication would be able to adapt to and adapt to the preferences of the person interacting, strengthen the user’s identification with his or her environment, and help him or her understand the workplace as well as possible.
These are only five use cases in a world where the use of chat robots is numerous and constantly expanding. The faster we take advantage of this evolving technology, the faster we can deliver better results for both customers and employees by staying abreast of current developments that can further accelerate business growth in the future.
To learn more about implementing a chatbot to enhance your employee experience, click below.